Shipping policy

Shipping & Delivery Policy

At Turosse, we aim to make your delivery experience as simple and seamless as possible.

Once your order is placed, please allow 1 business day for us to process, package and prepare your order for dispatch from our Sydney warehouse.

1. Australia & New Zealand Shipping

Orders across Australia and New Zealand are shipped via Australia Post.

Standard Shipping

3–4 business days | $9.99 flat rate

Free Standard Shipping

Free on orders of $75.00 or more

Free standard shipping is automatically applied at checkout when your order meets the minimum spend.

Express Shipping

1–2 business days | $19.99 flat rate

Please note that shipping timeframes begin once your order has been dispatched and do not include the 1 business day processing time.

2. International Shipping

We ship internationally from our Sydney fulfilment hub via Australia Post's international air network.

Orders Under $150

Standard international shipping takes approximately 8–15 business days.

Shipping costs are calculated at checkout based on your delivery location and package weight.

Orders Over $150

Standard international shipping is available at a flat rate of $25.00 for eligible international destinations.

International delivery generally takes 8–15 business days.

3. International Duties, Customs & Import Taxes

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis.

This means that your order may be subject to additional charges imposed by the customs or government authorities in your destination country, including:

  • Customs duties
  • Value-added taxes (VAT)
  • Import fees or other applicable charges

These charges are determined by the destination country and are outside Turosse's control. Any applicable duties, taxes or import fees are the responsibility of the customer.

If a parcel is refused due to unexpected customs charges and is returned to our warehouse, any return-to-sender freight fees charged by the carrier will be deducted from the final product refund.

4. Incorrect Delivery Address

Please carefully check your delivery details before completing your order. An automated order confirmation is sent after purchase, allowing you to review the information provided.

If you have entered the wrong address, please contact us as soon as possible at contact@turosse.com.

If your order has not yet shipped

We will do our best to update the delivery address manually before the order is dispatched.

If your order has already shipped

Unfortunately, we cannot change the delivery address while the parcel is in transit.

If the parcel is returned to our warehouse or requires carrier redirection due to an incorrect address, a $15.00 redelivery fee will apply to reship the order.

5. Delivery Support

If you have any questions regarding your delivery, please contact our team at:

contact@turosse.com

We recommend contacting us as soon as possible if you need to make a change to your order or delivery details.