Refund policy
At Turosse, we want you to feel confident when shopping with us. Please review the following conditions before requesting a return or refund.
1. Change of Mind Returns
If you change your mind about your purchase, we can accept a return provided that the product is:
- Unopened
- Unused
- In its original packaging
A $4.95 restocking and warehouse handling fee will be deducted from your refund. This fee covers the handling, safety sorting and inspection of returned items.
Please ensure the product meets these conditions before sending it back, as opened or used products are not eligible under our change-of-mind return policy.
2. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact our support team at:
Please contact us within 48 hours of delivery and include clear photographs of the packaging and the item received.
Providing photographs allows our team to assess the issue and fast-track a complimentary replacement where applicable.
3. Returns Due to Customs Charges
International orders are shipped on a DDU (Delivered Duty Unpaid) basis.
If an international parcel is refused by the customer due to unexpected customs duties, taxes or other import charges and is subsequently returned to our warehouse, any return-to-sender freight fees charged by the carrier will be deducted from the final product refund.
4. How to Contact Us
For any return, refund or replacement enquiry, please contact:
When contacting us about a damaged or incorrect order, please include your order details and clear photographs of the packaging and product where applicable.
- Choosing a selection results in a full page refresh.
